Rhino Billiards Return Policy
We want you to be fully satisfied with your equipment; if you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery. Please note that custom-made cues and chalked tips are ineligible for return due to their personalized nature.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the item in its original protective casing and shipping box to ensure cues and accessories remain straight and undamaged during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing